Delivering Exceptional Services
 
 
IPD FCU Logo

 

Identity Theft, Forgery, and Credit Card Abuse are among the most difficult offenses facing citizens today. In our ongoing efforts to combat these problems the following information is being offered by the Irving Police Department's Economicf Crimes Unit.

Please go to the "Frequently Asked Questions" section below to find the answers to questions you may have and the forms that you may need (to print and fill out).  Please remember that it is very important that all instructions are followed regarding these forms and that each is completed thoroughly and accurately for the investigator(s) to perform an extensive, detailed, and well-documented investigation.

If you have questions that are not answered in the "Frequently Asked Questions" you can contact the Irving Police Department, Criminal Investigations Division at 972-721-2535.

Once you complete your forms, you can mail the documents to the following address:

Irving Police Department, 305 N. O’Connor Road, Irving, Texas 75061 - Attn: Economic Crimes Unit


Frequently Asked Questions:

Question 1:  Someone has written checks on my checking account without my permission.  What do I do?

Question 2:  Someone has used my credit card/debit card without my permission.  What do I do?

Question 3: Someone stole my checks/credit cards.  What should I do?

Question 4:  What is identity theft? 

Question 5:  I received a check in the mail and I was told to cash the check then send some of the money to another location.  Now my bank has told me the check was counterfeit and I'm out the money.  What should I do?

Question 6:  I made a purchase (or sold an item) on eBay (or another internet site) and I've not received the package (or the payment).  What can I do?

Question 7:  I've had my mail stolen.  Who should I contact?

Question 8:  My driver's license was lost or stolen. What should I do?

Question 9:  My Social Security Card was lost or stolen?  What should I do?

 


Answers To Frequently Asked Questions:
 
Question 1:  Someone has written checks on my checking account without my permission.  What do I do?

If someone uses your checking account to write checks without the account holder's permission then a forgery has been committed.  The person writing the checks may have stolen your checkbook or they may have used your account number and bank routing number to create counterfeit checks with your information on the checks.

Notify your bank, if you have not already done so, and request that they close the account.

Complaints regarding checks written from insufficient funds or closed accounts must be filed with the Justice of the Peace's Office or the Check Division of the Dallas County District Attorney's Office.  The Irving Police Department does not investigate these offenses.

* If you are an individual and want to report a forgery that occurred in Irving, Click Here.

* If you are a merchant and want to report a forgery that occurred in Irving, Click Here.

 You should also contact the Check Verification Companies to report this to them:

Telecheck 800-366-2425

National Processing Co. 800-526-5380

Equifax Check System - 800-437-5120

 

Question 2:  Someone has used my credit card/debit card without my permission.  What do I do?

A credit card/debit card abuse is committed when someone uses your existing credit card/debit card account number to make unauthorized purchases.

Notify your bank or credit card company, if you have not already done so, and request they close the account.  Then call the three credit reporting bureaus to report the loss and ask them to put a FRAUD ALERT on your account so that NO NEW CREDIT will be issued without your consent.  This is especially important if any form of identification was also stolen at the same time.

Experian 888-397-3742  Click Here

Trans Union 800-680-7289  Click Here

Equifax 800-525-6285  Click Here

 

If you are an individual and want to report a credit card/debit card abuse that occurred in Irving, Click Here.

If you are a merchant and want to report a credit card/debit card abuse that occurred in Irving, Click Here.

 

 Question 3: Someone stole my checks/credit cards.  What should I do?

The Economic Crimes Unit only investigates cases that are related to the actual passing of the forged or counterfeit checks, or the fraudulent use of a credit card.  If your checks are stolen in Irving (and not from the mail) you should call the Irving Police Department (972-273-1010) to make your report.  If there are leads that can be followed up on, the report will be assigned to a Property Crimes detective.  The Economic Crimes Unit does not investigate the theft of checks or credit cards.

If your checks/credit cards were stolen from the mail you need to contact the United States Postal Inspection Service.  They investigate any theft from the mail.  Their website is at:  Click Here

 Notify your bank or credit card company, if you have not already done so, and request that they close the account.  Then call the three credit reporting bureaus to report the loss and ask them to put a FRAUD ALERT on your account so NO NEW CREDIT will be issued without contacting you.

This is especially important if any form of identification was also stolen at the same time.

Experian 888-397-3742  Click Here

Trans Union 800-680-7289  Click Here

Equifax 800-525-6285  Click Here

 

Question 4:  What is identity theft? 

Identity theft occurs when someone uses your personal identifying information to:

A) Open new account(s) without your permission (bank accounts or credit cards)

B) Opens utilities without your permission (electrical, water, cable, etc.)

C) Rent an apartment that you did not rent

D) Rent or buy a home that you did not rent or buy

E) Purchase a vehicle that you do not own

If you are the victim of Identity Theft and you are a resident of Irving or the offense occurred in Irving, click here for an Identity Theft Reporting Packet. This form was designed to be filled in online, printed, notarized and submitted to Economic Crimes Unit.

If you have been contacted by the IRS about someone working under your social security number, you will need to complete the IRS Identity Theft Packet and follow their directions.  They will be responsible for investigating these offenses.  For access to their website please click this link:  Click Here

 Question 5:  I received a check in the mail and I was told to cash the check then send some of the money to another location.  Now my bank has told me the check was counterfeit and I'm out the money.  What should I do?

The Irving Police Department does not investigate these scams.  The people who contacted you are very often not located in the United States.  The information that you've been given is ficticious.  If you received the check through the U.S. Mail, you can report the incident to the United States Postal Inspection Service.  Their website is:  Click Here

 If the person sent you the check by FedEx, DHL, UPS or another manner and the scam was perpetrated over the internet, you should contact the Internet Crime Complaint Center at:  Click Here

 Question 6:  I made a purchase (or sold an item) on eBay (or another internet site) and I've not received the package (or the payment).  What can I do?

Contact the Internet Crime Complaint Center:  Click Here

Question 7:  I've had my mail stolen.  Who should I contact?

 The United States Postal Inspection Service investigates theft from the U.S. Mail.  If you had checks or credit cards stolen from the mail, they will also investigate this.  You can contact them at:  Click Here

 Question 8:  My driver's license was lost or stolen. What should I do?

 Apply for a duplicate driver's license as soon as possible through your local DPS office and ask them to put an "alarm" on your driver's license as stolen to help prevent identity theft.  Also, notify the credit reporting bureaus and request a credit report after one month.

Question 9:  My Social Security Card was lost or stolen?  What should I do?

 Call the Social Security Administration FRAUD HOTLINE to notify them of the loss and get information on how to get a duplicate card.  Also, notify the credit reporting bureaus listed above.  Request a copy of a credit report a month or two after the theft to make sure no fraudulent accounts are being opened.

You can contact the Social Security Administration website here:  Click Here

 Additional Information to Protect Yourself

- Do not put your D.L.# or S.S.# on your checks.  This makes it easy to get a false ID made

- Do not carry your social security card or birth certificate copy in your wallet or purse

- Keep all credit card receipts safe.  Many criminals use numbers off receipts to defraud

- Safeguard your PIN#s for all cards/accounts.  Do not write the numbers on the cards or keep them with the cards

- Shred credit card offers you get in the mail.  Thieves steal mail and trash to get these

- Don't give out any personal information over the phone

* If someone calls and asks for personal information or bank information, tell them you will call them back.  Don't trust the phone number they give you.  Instead, find the number to the company or bank yourself and call that number to verify.  Check out the number and the company

- If you get e-mails about winning the lottery or notifying you of a dead relative that left you millions in another country, don't take their word for it.  Check it out before you respond

- NEVER give your credit card number out to someone calling you.  Make charges only when you call or have verified the authenticity of the caller.

- Do not put payments or checks in your mailbox for pick-up.  Mail them at a post office

* If possible, have all your monthly checks direct deposited to your bank rather than mailed to your home

* Think about paying on-line.  It's safer, quicker, and you get a confirmation number showing you made a payment.  If the website is compromised, the business is responsible, not you.


 Reporting a Forgery by an Individual

If your checks are being used fraudulently you can't "file charges".  Only the person or business who has suffered the monetary loss can file charges.  Ultimately the bank should reimburse you for the "monetary loss" that you have suffered which then makes them the complainant.  As a courtesy to you, the account holder, the Irving Police Department will allow you to initiate an offense report and a report number will be sent to you in the mail.  You will need to provide this number to your bank and they will need to contact us.

To download the self-reporting form please click here

 
Reporting a Credit Card/Debit Card Abuse by an Individual

If your credit cards are being used fraudulently you can't "file charges".  Only the person or business who has suffered the monetary loss can file charges.  Ultimately the bank or credit card company should reimburse you for the "monetary loss" that you have suffered which makes them the complainant.  As a courtesy to you, the account holder, the Irving Police Department will allow you to initiate an offense report and a report number will be sent to you in the mail.  You will need to provide this number to your bank or credit card company and they will need to contact us.

To download the self-reporting form please click here