A number of programs and new publications have been developed to improve customer service and enhance external and internal communications efforts throughout the city. Some of these efforts include:

•    Town Hall Meetings
•    City Spectrum
•    City Spectrum Extra
•    City Briefs
•    All About Irving
•    City Manager’s Report
•    Irving Community Television Network
•    The development of a “Mystery Shopper” program, which tests the level of service that various departments provide.

Click image to view media	Images	Presentations	Video	Link
Town Hall Meeting (April 8, 2008)
Town Hall Meeting (April 8, 2008)
ICTN Keeps Residents Informed About Irving News, Events (March 2008)
Town Hall Meeting, Spanish (Jan. 15, 2008)
City Focuses on Enhancing Customer Service Initiatives (Jan. 2008)
ICTN Offers New Programming to Residents (Dec. 2007)
'City Spectrum' to go Monthly, Enhances Communications (Dec. 2007)
Town Hall Meetings Yield Results (Oct. 2007)
Town Hall Meeting (Sept. 25, 2007)