The Fire Training Academy is staffed by one Captain and one Fire Equipment Operator and now the Joint Fire Training Facility is staffed by one Lieutenant and one Fire Equipment Operator who coordinate continuing education as well as new product and refresher training for the Irving Fire Department. They also maintain state-required training records and manage the on-the-job training program for veterans.The Training Academy is certified as a Basic Firefighter Academy Facility with the Texas Commission on Fire Protection (TCFP) and has the capability to train future recruits for certification.
The Irving Fire Department has a state-of-the-art fire alarm office. Irving has been a part of 911 since the early 1980s. A computer aided dispatch system was installed in 1994 to aid in the timely response to emergency situations. Four shifts staffed with one Lieutenant, one Fire Equipment Operator (FEO/Driver) and two Firefighters per shift work a 24/72 schedule handling the 911 call center for the department. The four shifts are under the supervision of the Communications Captain.
Both the Training and Communications division are under the direction of the Battalion Chief of Training/Communications.