The Resident Survey is one tool used by the city to collect and evaluate residents' satisfaction with city services and their priorities for city leaders. It is an opportunity for residents to tell city leaders what is going well and where improvement is needed. The survey is used to allocate resources, evaluate service levels, and plan for the future.
The Performance Office administers the Resident Survey every 12 to 18 months. A random sample of approximately 10,000 households are selected to receive the survey, including both single- and multi-family homes.